The article discusses the challenges and possibilities of service design in call centers, focusing on cultural differences and innovative ideas to improve customer experience. It provides insights into common barriers and potential solutions for organizations looking to enhance their service offerings through better cultural understanding.

Exploring the complexities of designing services in culturally diverse environments

Service Design: Call Centers, Cultural Differences and an Impossible Idea

I had a really good customer service experience with Apple earlier today while in Manila. What happened is that my mom lost an important file on her Notes, and when I checked her iCloud I could not…

Service Design, Call Centers, Cultural Differences, and an impossible idea

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